Refund policy

Return Policy

We are a brand that tests, listens, and improves.
We want to experiment with a new step, to understand how to make your experience even smoother.
It is in this spirit of evolution that we have introduced the option to make returns.

Each TVL sneaker continues to be crafted for you, on demand, with artisanal care.

If a pair does not meet your expectations, you can request a return at no additional cost.

Return requests must be sent within 14 days of receiving your order, via email to: office@tvltheverticaline.com

After receiving approval from our customer service team, the return must be shipped according to the instructions and timeframe provided.

If you have any doubts about size or fit before placing your order, WhatsApp is always open: Veronica will personally guide you in choosing the right pair, to start with the right step.

TVL does not change its essence, it expands its journey.
Because a better future is built together.